Last updated: 2025/12/21
We aim to ensure customer satisfaction while maintaining hygiene and safety standards.
1. Right to Cancel (UK & EU Customers)
You have the right to cancel your order within 14 days of receiving your items, in accordance with UK & EU consumer law.
2. Return Conditions
Returned products must be:
- Unused
- Unopened
- In original packaging
Due to hygiene reasons, opened or used products cannot be returned.
3. How to Request a Return
To request a return, please email us within 14 days of delivery:
📧 laura.mile@yahoo.com
4. Refunds
Once the returned item is received and inspected, refunds will be processed to the original payment method within 14 days.
5. Return Shipping
Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.